A couple of years ago, we got a new phone at Best Buy and they urged us to get the GeekSquadPlan Warranty for $9.99 a month. We were told that if anything happens to the phone (lost, stolen, damaged … anything), it will be replaced. “Really, anything? You mean if it’s dropped and the screen breaks, you’ll replace it?” we ask. “That’s right.”
Sounded like a decent plan, so we went for it. Now we’ve been paying $9.99 a month on our Best Buy bill for about 2 years and guess what, the screen cracked when the phone was dropped. So …. we walk into Best Buy and ask for it to be fixed or replace.
BUT WAIT …
Turns out there is a $150.00 deductible we were never told about. Now, we’re fairly careful people when it comes to signing contracts. We read them and we have lawyers read them if we’re not quite sure what they mean. But when you’re standing in a Best Buy store and the guy says they’ll replace the phone if anything happens to it and then there’s a little spot on a tiny checkout screen with a check box next to it asking if you agree, are you really going to say, “Hold on a minute, let me have my lawyer read this?”
But it gets worse. Having been scammed already by Best Buy and GeekSquad, we decided to check the fine print on-line for other protection plans and for the $8.00/month phone lease plans you can get through various carriers. As we expected, all of them have complex paragraphs that basically say you are gonna pay full price for this phone (around $600) unless you return it in 2 years in perfect condition.
Do you know anybody with a 2-year-old phone in perfect condition?