Distracted driving – another good reason to bank locally


Paula Novo – Customer Service Supervisor
with my retrieved ATM card @ BankGloucester

Last night after a long day of trying to get some code to work followed by a couple of meetings, I stop by the BankGloucester drive up ATM on Main St. to make a deposit.  I’m on the phone.  The radio’s on.  I grab a deposit envelope, rummage through my pockets to find my glasses, flick on the ceiling light, glance at the amount, stuff the check and deposit slip into the envelope, lift up my butt so I can get my wallet out of my pants, find my ATM card, stick it in the slot, type in my PIN and I’m ready to make the deposit.

OK, that’s done.  Off I go.  Oops.  At the Liquor Locker, I notice my ATM card isn’t in my wallet.  So I race back to the ATM and the friendly little light is flashing above the card slot waiting for my card.

The Bank’s already closed, so I call Vickie and she calls the 800 number on the back of her card to report the problem.  Did somebody take my card?  Could anybody guess my pin?  Not that there’s much money to steal,  but it’s the end of the month.  We’ve got bills to pay. Arrrgggg, this I don’t need tonight!

Well, this morning I get a call from Brittany at BankGloucester telling me that they have my card.  We don’t have to cancel it.  All I have to do is come into the bank, ask for customer service and pick it up.  WOW!  When I get there, I ask Paula Novo (pictured above) if they’ve taken the hold off my card so I can use it.  She says yes, but suggests I test it in the ATM just to make sure.  Another very smart move.  It works.

This has got to be the best service I’ve ever gotten from any bank anywhere, period!  My guess is that there are lots of people at BankGloucester who contributed to making my day today.  Somebody thought to have the ATM swallow cards that aren’t retrieved after a transaction.  Then somebody had to check the machine for swallowed cards, look up my number, call me, verify that it was me when I got to the bank, remove the hold, cancel the lost card ticket, etc., etc., etc.  THANKS TO ALL OF YOU!

I have only one suggestion for BankGloucester.  Instead of just beeping when somebody is about to leave a card in an ATM, why don’t you have the ATM shout, “HEY STUPID” as loud as possible.  I always stop and look around when I hear that . . .

Now, all you people who are going out to hear live music tonight (nine shows all over Cape Ann — see schedule here), remember that it’s just as important not to be distracted when you’re at the bank as it is when you’re driving.  But more importantly, if you’re constantly multitasking and you think you might forget your card some day, bank locally.


  • That is so funny. Will remember how to call you


    • Yeah, my grandfather used to say, “You can call me anything you want as long as it isn’t late to meals.” He was a skinny kid, but Santa-sized when he died.


  • Have you ever noticed that if someone yells “Hey Stupid” in a crowd, everyone looks to see if they’re the ones being addressed?
    Anyway, at the Salem Five ATM in Beverly Farms you slide your card in and take it out before you start your transactions. Makes sense to me, no chance of forgetting it.


  • That was so funny that you did that I just laugh & laugh


  • Vickie, you still have to put in your PIN, but only after you’ve taken your card out.


  • Great post and kudos to Bank Gloucester!


  • charlene carrier

    By far Paula Novo is the best !!!! Have you ever misswiped at the grocery store…oh,oh.It makes you feel real stupid..Cc


    • I hate when this happens in the grocery store:
      – Swipe 1: doesn’t work.
      – Fumble for my glasses, read the directions & swipe again.
      – Swipe 2 connects and then the cashier says, “I’m sorry sir, your card has been declined.” Nobody ever calls me “Sir” unless there’s something wrong.
      – Now the lady behind me with 5 kids under 5 and a giant cart overflowing with boxes of packaged food gives me her evil eye and tells her kids to stop unloading the cart.
      – Flush-faced, I slip the card back in my wallet, nervously pull out another, read the directions again, because I’ve forgotten which way to swipe — wondering whether there’s enough room on this card has hijacked my attention.
      – Now the lady behind me has her hands on her hips. The kids are silent. All eyes are on me.
      – Swipe 3 works. I make no more eye contact, stuff the bags in my cart and roll out of there as fast as possible hoping never to see any of those people ever again — and praying the kid bagging doesn’t have a Facebook page.


  • Pingback: OOPS Wrong Day: Gordon Bok is really on Friday 7:30, Debbie & Friends on Saturday 10:30 AM all at Old Sloop | GoodMorningGloucester

  • Love Bank Gloucester, it’s the best bank in town. Best customer service ever! I have had people stop to help me on their way out the door for lunch. You do not see that happen much.


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