A Note To Restaurant Owners
Here’s the thing. There has been a long time Gloucester bar/restaurant that I’d long ago given up on. Not because the food was terrible. Not because the ambiance was nasty. Not because the prices were high. Quite the contrary actually. They served some of the best chowder in town. The prices were reasonable and it’s one of the greatest rooms in town.
The reason I stopped going there over ten years ago and hadn’t gone back was because every single time I went in there I didn’t feel welcome at the bar.
I consider myself a “bar” person. When I say this I don’t mean barfly type of person. What I mean is that if the Mrs and I are out for dinner at a place that has a bar and table seating we will 90% of the time sit at the bar because we enjoy the social aspects of interacting with the bartenders, servers and other patrons. It’s not that we are there to get hammered and as I get older I find myself drinking booze less and less. It truly is all about the social aspects of it.
This particular place which will go unnamed was open last night and as the Mrs told me as I was leaving work that she wouldn’t have any dinner for me, she asked that I pick something up. So I ordered take out and told Ed to meet me for a beer while I waited for my take out to be ready for pick up.
Well we went to this joint that I had long ago sworn off and wouldn’t you know that same vibe that existed ten and twenty years ago still was right there same as it ever was. Not very busy and it took about five minutes to get a beer, whatever no big deal but asking what I’d like to drink was about the extent of the interaction I had with the entire staff despite sitting right at the end of the bar where the waitresses were passing by to pick up drinks one after another.
Let me just explain it for the owners of these places. I may be the exception and not the rule but I can deal with so –so food. I can deal with slightly above average prices IF you just go a little teeny tiny out of your way and make me feel welcome.
I’m not asking for a hand crank. I’m not asking for a blowjob. Just make me feel the slightest bit like you appreciate my business or want me there. Because you know what?
THERE ARE WAY TOO MANY GREAT FUCKING RESTAURANTS IN THIS TOWN THAT DO JUST THAT.
It’s part of the hospitality game. I don’t care if you’ve been tending bar for 30 years and am burn out. Act like a professional or get another job. Or if you are the owner of this type of place and notice your staff isn’t interested in making your guests feel welcome, you might want to do a little motivational speaking and if that doesn’t work replace them.
This place should be doing at least double the business they are doing.
It had been ten years since I’d stepped foot in there and it will be a whole lot longer til I go back. I can assure you.